Shipping & Returns
At Safemaster Height Safety Solutions, we are committed to providing our customers with the best products and services. However, if for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.
To initiate a return, please contact our customer service team at 1300 773 733 to obtain a return authorization number. All returns must be shipped back to our warehouse at the customer's expense and must include the return authorization number.
Please note the following conditions for returns:
- All products must be in their original packaging and in new, unused condition.
- Any custom or special order items are not eligible for returns or exchanges.
- Any items that have been altered or modified in any way are not eligible for returns or exchanges.
- Any items that have been damaged due to improper use or handling are not eligible for returns or exchanges.
- Returns are subject to a 20% restocking fee.
We will process your return and issue a refund or exchange within 5-7 business days of receiving the returned item.
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us. We are here to help and will do our best to assist you with any issues you may have.